At Luminescence OÜ, we are committed to safeguarding the privacy of our users and customers. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website. By accessing or using this website, you agree to the terms described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Data Controller

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Name
• Contact details (email address, phone number)
• Demographic information (age, gender, location)
• Information submitted via forms or when placing orders
• Technical data such as IP address, browser type, and operating system
• Information relevant to customer service or special offers

3. How We Use Your Personal Data

We collect your data for the following purposes:

• To provide and improve our products and services
• To personalize your website experience
• To communicate with you, including marketing communications if you’ve opted in
• To process orders and deliver products or services
• For customer support and feedback collection
• For website analytics and performance monitoring

We only collect personal data that is necessary for these purposes and with your consent where required.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Understand user behavior and preferences
• Improve website performance
• Deliver tailored content and advertisements
• Analyze traffic via tools like Google Analytics

You can manage or disable cookies in your browser settings. However, disabling cookies may affect the functionality of the website.

5. Security of Your Data

We use physical, electronic, and managerial procedures to protect your personal data from unauthorized access or disclosure. Our site employs SSL encryption and is hosted on secure servers with trusted providers.

6. Sharing and Transfer of Data

Your personal data will only be shared when necessary:

• With third-party service providers (e.g., delivery companies, analytics providers)
• As required by law or legal process

We do not sell or disclose your personal information to unaffiliated third parties for marketing purposes.

7. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccuracies in your data
• Request deletion ("right to be forgotten")
• Restrict processing
• Object to processing
• Data portability (receive your data in a structured format)

To exercise your rights, please contact us.

8. Children’s Privacy

We do not knowingly collect or process personal data from minors without parental consent. If you believe a minor has provided us with personal information without permission, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Visiting those sites is at your own risk.

10. Changes to This Policy

We reserve the right to update this Privacy Policy as needed. The latest version will always be available on our website. Your continued use of the website after changes constitutes acceptance of the updated policy.